Turning Cards On/Off

The Card On/Off feature allows account holders to enable or disable cards associated with accounts as necessary. Follow the instructions below to turn cards on or off for an account.

1. From the main side-bar menu, click Manage Debit Card
2. On the next screen, click a card image to enable or disable the card

Note: Scheduled or recurring debit card transactions will continue to process even if the corresponding card has been disabled.  Card On/Off is designed to stop new card transactions quickly when you are concerned that a debit card has been lost or stolen. When you have confirmed that a card has been lost or stolen, it's important to contact Client Services as soon as possible to cancel the card.

Card Merchant Controls

Merchant controls feature allows you to enable or disable certain types of merchants.

1. From the main side-bar menu, click Manage Debit Card
2. Click on the Merchants icon
3. Read the notice and click Enable
4. Select the Merchant Types that you would like to allow

Transaction Controls

Transaction controls feature allows you to enable or disable certain types of transactions.

1. From the main side-bar menu, click Manage Debit Card
2. Click on the Transactions icon
3. Read the notice and click Enable
4. Select the Transaction Types that you would like to allow

Spending Limits Control

The Spending control feature allows you to adjust your transaction spending limit.

1. From the main side-bar menu, click Manage Debit Card
2. Click on the Spending Limit icon
3. Enter the dollar amount to adjust your Per Transaction limit

Note: Adjustments down remain until you change again.  Adjustments up remain for a 24-hour period and are subject to Pacific Crest's established limits.